![]() ![]() Workgroup : A cluster of request queues and associated members. Or, the Spark IM client can be used to chat with a workgroup. Webchat client: A client for communicating with a Fastpath workgroup through a web browser. Users can be added to workgroups to become workgroup members. User : A person who has been added to the Openfire system and assigned a password. It can also be used to request workgroup chats as an alternative to the Webchat client. Fastpath chat is used by workgroup members to answer incoming chat requests. The agent can accept the offer, decline it, or wait until it times out and is routed elsewhere. Request offer: An incoming chat request offered to an agent. Queue : Each workgroup can contain multiple queues, which are used to route chat requests to the most appropriate workgroup members based on routing rules. It executes routing rules and stores chat transcripts.Ĭhat session: A text-based conversation between a Fastpath workgroup member and another user (that requests the chat session). Įnterprise plugin: The Openfire plugin that enables Fastpath functionality on the server side. ![]() Īdministrator : The person who will use the Admin Console to configure and manage Fastpath. Admin console: The web-based administration tool used to manage Fastpath.
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